Trust & Safety
Your Safety is Our Priority
We've built comprehensive safety measures to ensure you can book services with confidence and peace of mind.
Comprehensive Tasker Verification
- Government-issued ID verification
- Criminal background checks
- Skills assessment and certification
- Professional references validation
Secure Communication
- Direct phone communication with taskers
- 24/7 support team monitoring
- Transparent pricing negotiations
- Secure contact information sharing
Reviews & Ratings System
- Verified customer reviews only
- Transparent rating system
- Quality monitoring and feedback
- Performance tracking and accountability
Emergency Support
- 24/7 emergency helpline
- Rapid response team
- Incident reporting system
- Immediate issue resolution
Safety Guidelines for Customers
Before the Service
- Call the tasker to discuss pricing and requirements
- Review tasker's profile and ratings
- Confirm arrival time and contact details
- Secure valuable items in your home
During the Service
- Stay present during the service when possible
- Communicate clearly about expectations
- Report any concerns immediately
- Keep payment secure until service completion
Report Safety Concerns
If you experience any safety concerns or inappropriate behavior during a service, please report it immediately. We take all reports seriously and will investigate promptly.
Emergency Situations
If you feel unsafe or threatened:
Call 911 immediately
Non-Emergency Issues
For service quality or safety concerns:
support@juanfix.com
Insurance & Protection
For Customers
- Property damage protection
- Service quality guarantee
- Dispute resolution support
For Taskers
- General liability insurance required
- Professional certification verification
- Background check compliance
Have Safety Concerns?
Our dedicated safety team is here to help. If you have any questions about our safety measures or need to report an incident, don't hesitate to contact us.